When it comes to mobile device accessories and cell phone repair, Tricked Out Accessories has built a reputation for delivering exceptional customer experiences. Known for their knowledgeable sales staff, top-tier product selection, and relentless pursuit of excellence, they’ve set the standard for quality and service in the industry.
At the heart of this success is Kyle Ayrton, Vice President of Sales and Operations. With over 15 years of leadership, Kyle has been a driving force behind the company’s growth — blending innovative strategies with operational expertise to keep Tricked Out Accessories ahead of the curve.
In this Q&A, Kyle shares how their commitment to customer satisfaction fuels their success and how partnering with Statflo has helped them strengthen relationships, streamline communication, and continue to grow in an ever-changing market.
1. How has using Statflo impacted your business goals?
Statflo has positively impacted our business goals by significantly improving our communication with customers. We went from zero communication to every customer being reached out to, every time. The platform's analytics have given us deeper insights into customer preferences, allowing us to tailor our outreach more effectively with specific campaigns. This has led to increased customer satisfaction and retention, directly influencing our revenue growth. We have experienced a 13x return on our investment in the last quarter of 2024 alone.
2. What experience are you striving to create for your customers and how has Statflo helped you achieve that?
We aim to provide a seamless and highly personalized customer experience, making each customer feel valued and understood. Statflo has been instrumental in achieving this by enabling us to send personalized messages based on customer behavior and history. This approach has not only enhanced customer satisfaction but also increased engagement rates across our campaigns.
3. What made you choose Statflo as your business texting platform?
We chose Statflo primarily for its robust features tailored specifically to enhance customer engagement through personalized “one to one" messaging. The platform's ease of integration with our existing iQmetrix systems and its reputation for reliable service were also significant factors in our decision. With their platform we have reached 99% of our customers and their “opened message” rate is extremely high.
4. What advice would you give to others who are not using Statflo?
For businesses looking to enhance their customer interactions and streamline communication processes, I would highly recommend considering Statflo. It offers powerful tools for engaging customers in a meaningful way, which can transform customer service experiences and boost overall business performance. If you want direct correlation to GP, then this is the company for you.
A Clear Path to Continued Success
Tricked Out Accessories’ commitment to delivering standout customer experiences, combined with the strategic use of tools like Statflo, has fueled impressive results. In Q4 of 2024, the company achieved a 5% conversion rate, sold over 3,000 accessories, and saw their ROI skyrocket to 13x.
These numbers are a testament to the power of personalized customer engagement and a team that truly understands the value of building lasting relationships. With Kyle Ayrton’s leadership and an unwavering focus on innovation, Tricked Out Accessories is well-positioned to keep growing, setting new standards for the mobile retail industry.
For telecom and retail leaders looking to amplify customer connections and drive measurable growth, Tricked Out Accessories proves that the right strategies — and the right tools — make all the difference.
Reach out to learn more. statflo.com/book-a-demo
