OSL, also known as Outsourced Sales Leadership, specializes in providing their clients with customized, strategic sales solutions in retail, direct sales, merchandising, and customer acquisition. With a strong focus on transforming operations of Fortune 500 companies, OSL partners with major brands, including Walmart Canada, Samsung and Bell, to solve complex business challenges, enhance customer relationships, and deliver high-impact results. 

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For OSL, a focus on customer experience is at the heart of their mission. OSL works with some of the world’s leading brands to provide personalized, relationship-driven customer experiences that go far beyond simple transactions. 

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Managing customer interactions at scale, particularly in the post-purchase phase, presented a significant challenge. OSL needed a way to not only enhance the customer experience but also to streamline outreach efforts, reduce returns, and drive ongoing engagement. That's where Statflo came in.

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In this case study, we sat down with Brandon Johnston, Director, Client Services at OSL to explore how Statflo’s customer outreach platform has empowered OSL’s operations. We examine how OSL has integrated Statflo into its sales strategy, enhanced its customer outreach efforts, and ultimately transformed its business processes to deliver unmatched value to both their clients and their clients' customers.