OSL's Partnership with Statflo: Driving Unprecedented Growth, Efficiency, and Customer Satisfaction
Learn how OSL used Statflo to reduce returns, better serve their customers and generate millions in revenue.
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What you’ll learn
OSL, also known as Outsourced Sales Leadership, specializes in providing their clients with customized, strategic sales solutions in retail, direct sales, merchandising, and customer acquisition. With a strong focus on transforming operations of Fortune 500 companies, OSL partners with major brands, including Walmart Canada, Samsung and Bell, to solve complex business challenges, enhance customer relationships, and deliver high-impact results.
For OSL, a focus on customer experience is at the heart of their mission. OSL works with some of the world’s leading brands to provide personalized, relationship-driven customer experiences that go far beyond simple transactions.
Managing customer interactions at scale, particularly in the post-purchase phase, presented a significant challenge. OSL needed a way to not only enhance the customer experience but also to streamline outreach efforts, reduce returns, and drive ongoing engagement. That's where Statflo came in.
In this case study, we sat down with Brandon Johnston, Director, Client Services at OSL to explore how Statflo’s customer outreach platform has empowered OSL’s operations. We examine how OSL has integrated Statflo into its sales strategy, enhanced its customer outreach efforts, and ultimately transformed its business processes to deliver unmatched value to both their clients and their clients' customers.
Key takeaways:
- Since implementing Statflo, OSL has reduced returns by north of 60%, improved their NPS by 6% in 2024 and surpassed targets by over 200% on campaigns.
- Statflo has become a trusted advisor for OSL, often recommending campaigns and strategies that have resulted in millions of dollars of revenue.
- Statflo has offered OSL with a solution to some of their own complex challenges, making their customer outreach stronger, more efficient, and more powerful.
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See why tens of thousands of customer facing teams trust Statflo to engage, retain, and grow their customer base